Salesforce managed support after go-live
Ongoing Salesforce support for teams that need admin help, small enhancements, release checks and someone who knows their org, without hiring a full team.
Launch is the start of a Salesforce org's life, not the end. Users ask for new fields and reports, Salesforce ships releases several times a year, integrations fail at awkward moments, and the admin who knew everything moves on. Without steady care, an org that worked well at launch slowly becomes one that people work around.
GeekMidst offers Salesforce managed services for organisations that need that care without building a full in-house team. Support can cover CRM, Marketing Cloud Engagement, Account Engagement and Data Cloud, so one team sees how a change in one place affects the others.
Who it suits
- Organisations with no full-time admin, or one admin who needs backup.
- Teams that have just finished an implementation and want continuity.
- Marketing teams whose journeys, automations and data syncs need someone watching them.
- Platform owners who want a predictable way to work through a backlog of small changes.
What support covers
Admin requests
Users, permissions, fields, layouts, list views, reports and dashboards.
Small enhancements
Flows, validation rules and minor development, sized and agreed before work starts.
→Release readiness
Reviewing Salesforce release notes for changes that affect you and testing key processes in a sandbox.
→Integration monitoring
Checking failed syncs and API errors, and working with the owners of connected systems.
→Marketing operations
Journey and automation checks, data extension maintenance and Marketing Cloud Connect issues.
→Data hygiene
Duplicate management, ownership clean-up and periodic quality reviews.
How different requests are handled
| Example | How we handle it | |
|---|---|---|
| Incident | An integration has stopped syncing, users cannot log in | Prioritised ahead of other work, investigated, fixed or escalated to Salesforce Support with evidence |
| Service request | Add a user, change a picklist, build a report | Picked up from the queue in the agreed order |
| Enhancement | A new Flow, a new journey, a change to the lead process | Sized, approved by you, then built, tested in a sandbox and deployed |
| Advisory | Should we use this new feature, is this design sensible | Discussed in a regular review and written up if it leads to work |
Getting started
- 01
Onboarding review
We review the org, documentation and open issues so we understand what we are supporting, and flag anything risky straight away.
- 02
Agree ways of working
Request channels, priorities, approval rules, who can request work and how deployments are approved.
- 03
Set up access
Named, least-privilege accounts for each person on our side, created by your admin, with sandbox access for building and testing.
- 04
Run the backlog
A shared, visible backlog with regular check-ins to review progress and reprioritise.
- 05
Review periodically
A regular look at trends, recurring issues and improvements that would reduce future requests.
What we need from you
- A named product owner who sets priorities and approves changes.
- Access arranged through your admin, following our security and data handling practices.
- Contacts for connected systems and any vendors involved.
- Agreement on change windows and who signs off production deployments.
What we do not do
Managed support is not a substitute for Salesforce's own platform support, which handles outages and product defects. When an issue is on the Salesforce side, we raise and follow up the case with the evidence Salesforce needs. Larger pieces of new work are usually better scoped as a project; our engagement models explain the options.
Questions we hear
How is managed support priced?
Do you offer guaranteed response times?
Can you support an org another partner built?
Do you cover Marketing Cloud and Data Cloud?
Can we stop or change the arrangement?
Set up ongoing Salesforce support
Tell us what you run on Salesforce and the kind of requests that pile up. We will suggest a support arrangement that fits.
